Please read our full Transport Conditions Policy. You will received a copy by email for your records once you place your booking.
All horses/ponies must have their passports with them during travel – this is a legal requirement under the Horse Passports (England) Regulation 2004. I regret that I cannot transport your horse/pony if it does not have its passport with it and a fee to cover costs already incurred will be charged.
Under the Welfare of Animals (Transport) Order 1997 (WATO) we cannot transport any animal unless it is fit for travel. It is the owner’s responsibility to ensure that their horse or pony is allowed and fit for travel. If your horse or pony is incapable of, or unfit for, travel, in my opinion, we reserve the right to refuse to transport it and a call-out fee will be charged to cover any costs I have already incurred.
Customers are more than welcome to travel in the cab of the vehicle, but should be aware they do entirely at their own risk.
Whilst our own insurance covers any horse or pony that we transport for death/accidental injury up to £10,000 per horse and for Third Party Liability, this insurance only covers the loading/unloading and transport.
Reasonable wear and tear to our horsebox is expected and covered in our fee for transportation, but customers may be liable to cover the cost of repair for any excessive damage caused by their horse/pony to the horse transport vehicle.
Any quote for transport will includes loading time. Whilst every effort will always be made, in the rare event of a horse being incapable of being loaded a charge will be made of £1 a mile for the round trip.
Either the customer, owner or someone nominated by the customer is required to be present whilst the horse is being loaded/unloaded, unless previously agreed otherwise.
We am happy to carry some tack or other equipment along with your horse/pony and have a small storage area for this, but any loss or damage to personal items is not covered by my insurance and is the customer’s responsibility.
All journeys are to be paid for in full on or before the day of transportation.
A cancellation fee of 50% will be issued for any booking cancelled within 48 hours of the date of transport.
By accepting a quote from Cotswold Horsebox hire and Transport and confirming a booking the customer agrees to the Terms and Conditions outlined above.